Core Skills
Operating Systems & Endpoint
Windows 10 / 11 / 7
Imaging & Deployment
SCCM
Microsoft Intune
Jamf (mac basics)
Identity, Networking & Security
Active Directory / Azure AD
VPN / Remote Access
SSO / Exchange Web Interface
Endpoint Security
Enterprise Tools & Ticketing
ServiceNow
Bomgar
WhatsUpGold
Insight Spreadsheet Server
Applications & Productivity
Microsoft Office
Adobe Suite (PS, AI, ID)
Timeshareware / Saflok
Hardware & Legacy Systems
Desktop / Laptop Repair
Component Upgrades
Custom PC Builds
IBM AS/400 & iSeries
Soft Skills
User Training & Support
Process Improvement
Calm, Clear Communication
Problem Diagnosis
Professional Experience
Bluegreen Vacations / Hilton Grand Vacations (via Computer Aid, Inc.)
IT Support Analyst — 2001 – Present
- Provided frontline support for Windows environments, Microsoft Office, Active Directory, and enterprise applications for frontline users and business teams.
- Performed hardware diagnostics, repairs, component upgrades, and custom desktop builds to keep teams productive.
- Managed endpoint tools including SCCM and Intune, and assisted with Meraki and VPN deployments.
- Served as subject matter expert for specialized systems (Insight Spreadsheet Server, Timeshareware) and supported bespoke business apps.
Print & Prepress Industry
Various roles — 1988 – 2001
Worked across print shops and phototypesetting bureaus supporting Macintosh publishing software (PageMaker, QuarkXPress) and high-end output devices. Responsibilities included quality assurance, prepress troubleshooting, and user support for production teams.
About / Philosophy
I bring over two decades of practical IT experience and a customer-focused approach to every support interaction. I prefer simple, durable solutions over quick fixes — documenting reliable steps so users and IT colleagues can repeat them. I enjoy bridging the gap between technical systems and the people who rely on them.